Privacy Policy

1. Introduction

Fusion Pacifico SRL (“we,” “our,” “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and share information when you use our website at fusionpacifico.com and related services.

2. Information We Collect

2.1 Information You Provide

• Name, email address, phone number (via contact, inquiry, and property submission forms).
• Property details, photographs, and descriptions submitted for listing.
• Messages and correspondence sent through our platform.

2.2 Information Collected Automatically

• Device information (browser type, operating system, screen resolution).
• IP address and approximate geographic location.
• Pages visited, time spent, and navigation patterns (via Google Analytics 4).
• Cookies and similar tracking technologies.

2.3 Third-Party Services

We use Google reCAPTCHA v3 to protect our forms from spam. This service may collect hardware and software information. Google's Privacy Policy applies to data collected by reCAPTCHA.

3. How We Use Your Information

• To respond to your inquiries and facilitate property transactions.
• To create, publish, and manage property listings on our platform.
• To communicate with you about our services, properties, and updates.
• To improve our website, services, and user experience.
• To prevent fraud and ensure the security of our platform.
• To comply with legal obligations under Costa Rican law.

4. Information Sharing

We do not sell your personal information. We may share your data with:

• Real estate agents: Your inquiry details are shared with the listing agent so they can respond to your request.
• Service providers: We use third-party services (email delivery, analytics, hosting) that process data on our behalf under strict confidentiality agreements.
• Legal requirements: We may disclose information when required by law, court order, or governmental regulation.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Inquiry data is retained for up to 3 years. Property listing data is retained for the duration of the listing agreement plus 5 years.

6. Cookies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookies through your browser settings, but disabling cookies may affect site functionality.

7. Your Rights

Under Costa Rica's data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements).
• Withdraw consent for data processing at any time.

To exercise these rights, contact us at contact@fusionpacifico.com.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. The “Last updated” date at the top indicates the most recent revision. Continued use of our services constitutes acceptance of the updated policy.

11. Contact

For privacy-related questions or requests, contact us at contact@fusionpacifico.com or via WhatsApp at +506 8608 2309.